Improved customer service with Intercom: a key change

Switching from Zendesk to Intercom

We are switching from Zendesk to Intercom for our support. This decision has been made to improve the quality of our service and your experience as a customer. We want to inform you about the key benefits of this change and what it means for you.

Direct Access within vPlan

With Intercom, our support is now directly accessible within vPlan. This means you no longer have to leave vPlan to search for help articles or submit support tickets. Your login to vPlan is also your login to Intercom. With just one click, you can now reach us directly from within vPlan, making it easier than ever to get support.

Proactive Support

Another feature of Intercom is the ability to provide proactive support, such as product tours. These guide you step by step through vPlan, allowing us to address frequently asked questions or better explain new features of vPlan.

Better Monitoring

With Intercom, we can monitor our support more effectively. We are able to analyze where our customers need help and gain better insight into our internal workload. This also provides us with statistics that help us improve our service.

What Does This Mean for You?

Your satisfaction is our top priority in everything we do. With this switch to Intercom, we aim to provide you with faster, more efficient, and personalized support. We are confident that these changes will not only improve your experience with our support but also with our product.

When Does This Take Effect?

Starting on July 12, 2024, you can experience our new support system by clicking the 'Need Help?' button in vPlan. As always, we are ready to receive your feedback and answer any questions you may have about this new development.